Placing an Order
Shop 24 hours a day, 7 days a week. You’ll receive notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care.
We accept Visa® and MasterCard® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards.
Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes. We only charge your credit card when the order ships (Standard Shipping) or after it is been delivered (In-Home Delivery).
Delivery of Your Purchase
There is a standard delivery period within 5 business days for products that are in stock. Otherwise, there will be an estimated 3 - 6 months waiting period for items that are not in stock or require pre-order.
After you place your order, you will be contacted (typically within two business days) to schedule home delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery.
For a damage issue with a Standard Shipping, call Customer Care for parts and service. All damaged products must be reported within 48 hours of delivery. For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the phone number located in your order confirmation email.
Changes to Your Order
As soon as your order is placed, and our fulfilment process goes into motion and changes cannot be made. If there are any issues regarding your order, please call Customer Care.
All transactions made using this website are final. If the product you received is damaged and you want to make a return, please follow these guidelines so we can better assist you.
Cancellation of Order
All transaction made and confirmed are strictly non-cancellable or non-refundable if stock are available. Goods sold-out in return for cash is strictly forbidden. In fact, 30% of the total item value will be charged to the customer who insists to change or return the sold item without any stated cause.
In-Home Delivery Items
You have 48 hours after an In-Home Delivery to report that an item is delivered damaged or defective. Simply call the phone number on your email confirmation and we will work with you to repair, replace or pick up the item for a return. In-Home Delivery items where a manufacturing defect is discovered after the 48 hour return period may be covered by the manufacturer’s warranty if any; please contact the customer service number listed in your order confirmation email for assistance. Strictly deliver one address per invoice.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged.
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